All Dowsen products are covered with a 1-year warranty.

 

We care about the quality of our products and we care about your needs.As a business with more than 15years of experience designing and supplying quality bags, we understand that sometimes things go wrong.

 

Our products are 100% guaranteed against any defects in workmanship and/or materials unless it is damaged due to ordinary wear and tear,lack of proper maintenance,damage by weather or natural climate conditions; and the natural breakdown of the material or color.

 

The repairs or replacement of any product is at the sole discretion of Dowsen Bags. Any and all claims require proper documentation, i.e. the picture shows the issue is because of our workmanship and/or materials.

 

If your customer presents you with a product-related issue, we ask that you verify the purchase (receipt) and to make sure that the item is a product by checking for the inside sewn-in label.

 

If you verify the purchase and authenticity of the product, we ask that you contact us directly if the product was purchased outside of your return policy period. We will take one of the following steps:

 

1.Replace the defective product to you or give you a certain amount of free bags in next order.

2.Send the required components to repair the portion of the product that is defective.

3.Issue a credit to your account.

 

For more information,please send email to elena@dowsen.com

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