-
Q I need something I can’t find on your web site, can I still get it?
A Yes! We specialize in supporting custom orders for our customers. To get a quote on any bag items you do not see on our web site please send us your request via email (elena@dowsen.com) or tell (0595.2988.5029) and we will get in touch with you right away.
-
Q What’s your MOQ?
A Our MOQ request is 500pcs,can offer 2colors.
-
Q What’s the packaging option or included?
A 1.polybag could be printed (warning words)
2.Color box with your design
3.Hangtag
4.Inside label, sticker with bar code
5.It can be customized.
-
Q May I order 30pcs ?I just want 50pcs to start,is it possible? Is it possible to buy less than 500?
A Our normal MOQ is 500pcs,for first time cooperation,we can do 300pcs for you,it is possible to add your quantity to 300pcs?So that you can get a better price.
-
Q How soon can you deliver the goods if we cut you urgent large orders?
A Depends! If we get stock fabric, we can deliver within 35 days;
If not, it's about 45 days. We can produce around 500pcs of backpacks within a day.
-
Q Can you do customized project?Can we customized design?
A Yes,we can customized products as your request and logo etc.
-
Q Can I get a free sample? If we’re pleased with sample we will give you an order.
A Nope,sorry,we can’t offer free sample.
Regarding sample cost ,we will full refund the sample csot after you place an order to us at 500pcs .It equal to free sample.what do you think of it?
-
Q What’s the certificate you have?
A BSCI, SEDEX, Wal-mart,ISO9001 certificate
-
Q What do I do if I have a complaint or wish to make a warranty claim?
A Please contact the sales who you purchased the product and contact with him&her before and explain your
complaint. You will also need to take your proof of purchase with you. Please note that a manufacturer is obliged to deal with your complaint.
-
Q What’s your payment term?
A T/T or L/C.
-
Q Where does your most customers come from?
A Most of our customers are from Europe and North America.
Also, some customers from Australia,South America,South Africa and the Middle East ect.
-
Q What is your regular materials?
A Our regular materials is 600D polyester,1000D ,500D cordura,snowflake,ripstop,jacquard.And we also can do as your request.
